English version

Terms of use

Last updated: 1 October 2026

1. About Qahvejo

Qahvejo is run by QAHVEJO LTD, a company registered in England and Wales with company number 17487481, registered office: First Floor, Swan Buildings, 20 Swan Street, Manchester M4 5JW. In these terms, "we" means this company.

Qahvejo is a platform that lets creators receive voluntary support, monthly memberships and payments for digital products and services from their audience. By using Qahvejo, you accept these terms.

2. Your account

• You must be at least 18 years old to create a page for receiving money.
• Your account, identity and bank account details must be accurate and must belong to you.
• You are responsible for keeping your password secure. We recommend two-step sign-in.

3. Sanctions restrictions

Because of international sanctions laws, residents of Iran, North Korea, Cuba, Syria and comprehensively sanctioned regions cannot create a page for receiving money on Qahvejo or receive payouts. To comply with these laws, we may check identity information and restrict or block suspicious accounts.

4. Fees and payments

• Payments are processed by Stripe. Each creator has a Stripe account in their own name for receiving money. Their payments and payouts go through this account and are subject to Stripe's terms, including the Stripe Connected Account Agreement, and by creating an account for receiving money the creator also accepts those terms. Which Stripe company the creator contracts with depends on the country of the creator's account: for creators in the UK it is Stripe Payments Europe, Limited and Stripe Payments UK Ltd, and for creators in the European Union it is Stripe Payments Europe, Limited.
• Signing up and using Qahvejo is free. We take a 5% fee from each successful payment.
• The payment processing fee (card gateway fee) is deducted separately from each payment and is not part of our fee. The details and how it is calculated are in the fees guide, and what is deducted from each payment is shown in the dashboard.
• After a short holding period (usually a few working days, depending on the creator's country), payments are paid out automatically to the creator's bank account on the schedule they choose.
• We may temporarily hold payouts in cases of suspected fraud, chargebacks or breaches of the rules.

5. Refunds and chargebacks

Payments are final and Qahvejo does not give refunds (details in the refund policy). The creator may, at their own discretion, refund a payment in full or in part. If there is a chargeback, the amount involved is deducted from the creator's balance while it is reviewed. If the balance is not enough, it will be deducted from future payouts.

6. Creator responsibilities

The creator is responsible for the content of their page, for delivering the products and services they have promised, for paying income tax under the laws of their country of residence, and for following Qahvejo's content rules.

7. Terms for supporters

• Support is voluntary and the money (after fees) goes to the creator. We only provide the payment platform.
• A monthly membership renews and is charged automatically every month until you cancel it. You can cancel at any time from supporter sign-in, and you will not be charged from the next period onwards.
• Delivering the benefits, content, products and services the creator has promised is the creator's responsibility.

8. Your content and our licence to use it

You keep ownership of the content you post on Qahvejo (text, images, audio, video and files). By posting content, you give us a non-exclusive, free of charge, worldwide licence to host, store and back it up, display it and send it to your audience, only for running the service (for example, showing it on your page, emailing posts to members or resizing images). This licence ends when you delete the content or your account, except for backup copies, which are deleted on their normal cycle, or where the law requires us to keep it. You guarantee that you have the right to publish this content.

9. Supporters' information

The creator can see their supporters' names, email addresses and messages, and agrees to:

• use this information only to deliver what the supporter paid for and to contact them about it;
• not sell, rent out or give this information to anyone else;
• follow data protection laws, including UK GDPR (and any other law that applies to them), and keep this information secure.

10. Suspension and termination

We can suspend a page or close an account if these terms are breached, in cases of fraud, or where the law requires it. Financial records are kept as the law requires.

11. Limitation of liability

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded or limited by law. Your legal rights as a consumer are also unaffected.
• Qahvejo is a platform for payments between supporters and creators, and we are not a party to the contract for buying a creator's products or services. The content, delivery and quality of what the creator has promised are the creator's responsibility.
• The service is provided "as is" and we do not guarantee that it will be uninterrupted. We try to keep it stable and secure.
• As far as the law allows, for creators (who use Qahvejo for their own activities), our total liability for any claim is no more than the total fees we have taken from that creator's payments in the previous 12 months, and we are not liable for indirect losses, such as loss of income or opportunity.

12. Governing law and disputes

These terms are governed by the laws of England and Wales. If you are a consumer, the protections that the law of your country of residence gives you still apply. Any dispute that cannot be settled by talking it through will be heard in the courts of England and Wales. If you are a consumer, you also keep the right to bring a claim in the courts of your country of residence. Before taking any legal action, please write to support first so we can try to resolve it.

13. Language

This agreement is published in Persian and English. If the two differ and you are a consumer, the reading that is more favourable to you applies.

14. Contact

Contact us through the support form or by email at info@qahvejo.com.

English version

Privacy policy

Last updated: 2 October 2026

Who is responsible for your information

The controller of the personal information processed on Qahvejo is QAHVEJO LTD, registered in England and Wales with company number 17487481, registered office: First Floor, Swan Buildings, 20 Swan Street, Manchester M4 5JW. We process your information under UK GDPR and the UK Data Protection Act 2018 and, where it applies, the EU GDPR. For any question or request about your information, email info@qahvejo.com.

What information we collect

• Creators: email address, name, profile information, country of residence, and the identity and bank details needed for payouts (identity verification is carried out by Stripe, and we do not store full account numbers).
• Supporters: name (optional for one-off support), email address, message and transaction details; the payment processor gives us the card brand, last 4 digits and issuing country. For purchases, the answers to the product's questions and, for physical products, the shipping address. Full card numbers are entered in Stripe's form and are never stored on our servers.
• Technical: IP address, browser type and page view statistics, for security and for creators' statistics. So that a visitor is not counted twice, a random identifier is kept in your browser's storage. You can switch it off on the cookies page.

Why we use it and on what legal basis

We use it to provide the service, process payments, prevent fraud, comply with financial and sanctions laws, and send receipts and notifications.

• Performance of a contract: creating accounts, receiving and paying out money, and necessary receipts and notifications.
• Legal obligation: financial and tax records, sanctions checks and preventing money laundering.
• Legitimate interests: account security, preventing fraud and misuse, and improving the service.
• Consent: wherever we ask for your permission. You can withdraw your consent at any time.

Who we share it with

• The public: a supporter's name and message are shown on the creator's public page. Choosing "anonymous" keeps the name off it, and choosing "only the creator" keeps the message off it. If the creator uses live-stream alerts (overlay), the supporter's name (unless anonymous) is shown on their stream, and a message that is not private only when the creator has switched messages on.
• The creator: their supporters' names, email addresses and messages (private ones included), and the card brand and last 4 digits. For anonymous support, Qahvejo's dashboard does not show the creator the name, email address or card details. For purchases, the answers to the product's questions and the shipping address go to the creator (anonymous purchases included). Payments are made directly on the creator's own Stripe account, so in their own Stripe Dashboard the creator sees the card or wallet details of every payment (anonymous ones included) and, unless the support is anonymous, the supporter's name and email address.
• Tools the creator connects: if the creator has connected Telegram or their own webhook, news of each payment (the amount, the supporter's name unless anonymous, a message that is not private and, for webhooks, the supporter's email address unless anonymous) is sent there, and from then on is subject to that service's and the creator's terms.
• Stripe: payments are processed by Stripe, and each creator is paid out through their own Stripe account. The information needed for payments, verifying creators' identity and preventing fraud goes to Stripe, and for part of it Stripe is an independent controller in its own right, under the Stripe Privacy Policy.
• Providers who work on our behalf and only on our instructions:
  • Cloudflare, Inc. (USA): domain, web delivery and security (CDN), routing incoming emails and storing encrypted backups;
  • Hetzner Online GmbH (Germany): server and database hosting;
  • Resend (Plus Five Five, Inc., USA): sending emails (confirmations, receipts, notifications);
  • Anthropic PBC (USA): an automated first check of new creator pages before they are published (the page text and its images: profile photo, cover image, and the images on membership tiers and products; never email addresses or bank details). It does not use this information to train its models.
  If this list changes, we will update this page.
• Legal authorities, where the law requires it.

We do not sell your information.

Automated check of new pages

Before a new creator page goes public, it is checked against our content rules. An automated first check (using Anthropic's Claude model) can publish a page that clearly follows the rules. It never refuses, suspends or removes a page: whenever it is unsure, a person on the Qahvejo team reviews the page, and only a person can make a decision against you. We do this on the basis of our legitimate interest in preventing fraud and abuse. For any question or objection, email info@qahvejo.com.

Transfers outside the UK

Some of these providers may process information outside the UK (for example, in the European Union or the USA). When this happens, we use legal mechanisms such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.

How long we keep it

Financial records are kept for 6 years (a UK legal requirement) after the last money movement on them (for example a refund); after that their personal details (name, email address, message, shipping address, answers and card details) are deleted and only the accounting figures remain. For a membership, the 6 years run from when it is canceled and comes to an end. While the creator's page is not active (for example unpublished or suspended), its memberships' renewals are paused and nothing is charged. A membership whose renewals have been paused for 12 months or less is not canceled: it is kept, with its payments and card details, so that its renewals can resume when the page is active again. If a membership's renewals stay paused for more than 12 months while the page is still not active, the membership is canceled, nothing more is ever charged for it and we tell the member by email; from then on its records are kept like those of any canceled membership, for 6 years after it ended. The name, email address and message of payments that never went through are deleted after 90 days. Closed support requests and reports lose their name, email address and text 2 years after they were closed. While a case is open (a card dispute, an open report, a sanctions review or a request from a legal authority), the records it concerns are not deleted when these periods end. Records kept for a request from a legal authority or for a legal claim are not deleted when an account is deleted either. Other information is deleted or anonymised when the account is deleted. Technical server logs (such as IP addresses) are kept only for security and troubleshooting, for up to 14 days, and are then deleted on a rolling basis. IP addresses recorded with account events (such as signing in, changing your password or changing payout settings) are kept for up to 90 days for account security and are then deleted. The database is backed up every night (encrypted when the copy leaves the server) and copies are kept for about 8 weeks, so deleted information is also gone from the backups within 9 weeks.

Your rights

Under UK GDPR, you have the right to access your information, have it corrected or deleted, restrict or object to its processing, and get a portable copy of it. For now, requests to export or delete your information (and the other requests listed here) are made by email to info@qahvejo.com, and we reply within one month. If a request is complex and this period is extended as the law allows, we will tell you within that month. Before acting on a request, we may verify your identity for security. The option to do these things from within your account will be added later. If you are not happy with our reply, you can complain to the UK supervisory authority (ICO, ico.org.uk) or to the supervisory authority in your country of residence.

English version

Refund policy

Last updated: 2 October 2026

All payments on Qahvejo are final and are not refunded. Support is a voluntary gift to the creator, so please be sure of your decision before you pay. By paying, you accept this policy. In particular:

• One-off support: not refunded.
• Monthly membership: you can cancel at any time and nothing is charged from the next period onwards, but the current or past periods are not refunded.
• Digital products, services and memberships: access starts immediately after payment. By paying, you expressly ask for it to start straight away and accept that your 14-day statutory right to cancel ends from the moment access starts.
• Products and services not delivered: talk to the creator first; delivery and quality are the creator's responsibility. The creator may refund you at their own discretion, but Qahvejo does not give refunds itself.
• Exception: if money was taken without your permission, or taken twice because of a technical error, write to support and we will look into it. These cases, and any right the law keeps for you, are not affected by this policy.

English version

Content rules

Last updated: 1 October 2026

Qahvejo is for creators who publish their own work. The following are not allowed on pages, posts, the shop or in messages:

• Scams, promises of financial returns, pyramid schemes and any kind of selling of "money-making opportunities"
• Gambling, betting, raffles and lotteries for money
• Cryptocurrency, trading, loans, investment and any financial service or money transfer for others
• Impersonating people or brands, and selling user accounts, subscriptions or access to other people's services
• Infringing copyright or selling other people's content
• Hate speech, threats, harassment, violence, and praising or supporting terrorist and extremist groups
• Sexually explicit content, adult services, and any content related to child abuse
• Illegal goods and services, weapons and ammunition, narcotics, prescription medicines and unfounded health claims
• Malware, and tools or services for unauthorised access to other people's accounts and systems (security training on your own systems, or with permission, is allowed)
• Raising money in the name of a charity without legal registration, or for sanctioned people and organisations
• Publishing other people's private information without permission

Reporting and review

Every page has a "Report this page" button at the bottom. Our team reviews reports and may remove content, suspend a page or hold payouts. If you think our decision was wrong, write to support and we will review it again.

English version

Cookies

Last updated: 1 October 2026

Essential cookies

We use one session cookie for creator sign-in, one session cookie for supporter sign-in, and one "known device" cookie (lasting 180 days) that adds extra security to creator sign-in after a successful sign-in. All three are HttpOnly, are only needed to make the site work and are not used for advertising.

Browser storage

Your chosen page language and a random visit identifier are stored in your browser's storage. This identifier is only used so that a creator's page view statistics do not count one person twice. It is not linked to your name or email address and is not given to anyone. If your browser sends a Do Not Track or Global Privacy Control signal, or you switch it off, this identifier is not created or stored, and your visit is counted without an identifier.

You can switch it off with the button above.

Other services

During payment (and to prevent fraud), the payment processor (Stripe) may set its own cookies or technical identifiers on payment pages. Videos or podcasts a creator has embedded may also set cookies from YouTube, Vimeo, Spotify or SoundCloud. We do not use third-party analytics tools or advertising pixels.